How to Use Grab Taxi?
Ride-hailing services are increasingly popular and very convenient for travellers. In Cebu, Grab Taxi is available, and it’s the only authorised provider of the service. It’s also widely used in the major cities in the Philippines such as Manila, Davao, and Baguio.
Page Contents
Why Should I Use Grab Taxi?
Avoid Getting Scammed
Not all but some taxi drivers try to take advantage of you. For example, they don’t set the meter and tell you the estimated fare, which is usually two to three times higher than the actual fee. Or they set the meter but take a circumventing way to make the distance longer telling you that it’s the fastest way. However, you can avoid these annoying experiences by using Grab because you can check the fee, route, and driver in advance. Also, on the app, you can assess the driver’s attitude and behaviour, and it prevents them from committing wrongdoing. However, keep in mind that drivers can also assess customer’s behaviours, so if you were rude, you would have a hard time to book it next time.
Also Read 👉 Is Cebu Safe to Travel?
Avoid Waiting in A Queue
Waiting in a queue makes you irritated. Especially, if you arrived at the international terminal in the airport, the chances are that you’d need to wait in a long queue to get the taxi because a bunch of aeroplanes somehow arrive at the same time. You can eliminate such waiting time by using Grab.
Cashless Payment
White and yellow metered taxis don’t accept credit and debit cards. Some drivers don’t have enough changes or pretend that they don’t have it and take it as a tip. There is no culture of tipping in the Philippines. However, on the Grab app, you can link your cards with it and pay the fare with your phone.
How to Use It?
Well, before using it, you need to download it first. Here are the links of Grab for both iOS and Android, so please tap and download it.
Grab Taxi [ iPhone ] [ Android ]
Once it’s installed, type your phone number or use Facebook or Google to sign it up.
Then, it takes you to the home screen.
How to Call A Taxi?
It’s pretty straightforward.
- Tap the “Car” icon on the home screen
- Type your destination (Please make sure your pickup location is correct)
- Select the types of taxi
- Select the mode of payment
- Hit the “Booking” button and wait till it finds a taxi nearby
- Wait for the displayed minutes
- Check the license plate if the car is the same as you booked when it arrived
- Ready to go!
Types of Taxi
- Grab Taxi: Just a white metered taxi. It charges you ₱13.5 per km and ₱2 per 2 mins. Also, you need to add extra ₱35 to the displayed fare on the meter for the booking fee.
- Grab Car: Usually a sedan car with a maximum of four people.
- Grab Car (6 seaters): Usually an SUV with a maximum of six people.
Also Read 👉 How to Get to Cebu City from the Airport?
How to Link My Cards?
- Tap “Payment” at the bottom centre on the home screen
- Tap the gear icon at the top right on the screen
- Tap “Add Payment Method”
- Tap “Credit/Debit card”
- Type your card’s information and hit “Save”
- The mode of payment becomes available on the booking screen
What If I Left My Stuff in the Taxi?
It happens sometimes. You may leave your wallet or phone in the taxi and realise it later. However, Grab has a couple of options to reach out to its customer service.
Ways to Contact Grab
On the app, there is a feature to submit a report.
- Tap “Activity” at the bottom on the home screen
- Tap “History” at the top right
- Tap the car from the history that you think you left your valuables in
- Tap “Report An Issue” at the bottom centre
- Select “I need help finding my lost item” from the list and tap it
- Tap “Email Us” the bottom
- Fill out the information about your lost items and send it (Make sure that your email address is correct)
- Wait for a reply to come
Call
Fortunately, there is a hotline for Cebu Driver Centre. But you may need to make a long call, or you may need to call multiple times, so it’d be a good idea to subscribe a cheap unlimited call plan just for that day. How to do that? Please check the guidelines below.
Hotline for Grab Driver Centre: +63 32 236 4100
How to Subscribe A Temporary Call Plan?
Before you proceed, please check if you have at least a load of ₱30 on your phone.
Smart
- Dial *123#
- Select 4) Other Offers
- Select 2) ALLNET 30
- Select 1 and subscribe it
Globe
- Dial *143#
- Select 6) Combos
- Select 1) ALLNET 30
- Select 1 and subscribe it
Also Read 👉 How to Get a SIM Card in Cebu?
Visit
Cebu Driver Centre is located on the 2nd floor of Maxwell Hotel Annex Building in Escario Street. If you want to go there by taxi or motorcycle taxi, please tell the driver the name of the building or Grab Driver Centre in Escario Street.
Opening Hours
Mon – Sat: 9am – 6pm
Lost items are often found in many cases because Grab drivers are relatively honest, but please don’t expect that they’d 100 % come back.
Other Features
Grab app comes with multiple useful features. Let’s explore some of them.
Grab Rent
With this feature, you can rent a car or van for an hourly rate. There are some kinds of package tours on this page. If you’re interested, you can easily book it.
Grab Food
Just like other online food delivery services, you can order various kinds of food online, but it can take a long time to get your items delivered.
Mobile Load
If you use the Smart’s SIM card, you can buy a mobile load through this app. The process is slightly complicated, but it makes you feel comfortable to load money on your phone because it’s cashless.
There is no Uber in the Philippines. Considering the convenience, having Grab is a good advantage for your travel. However, you need to carefully choose the time to go out in the city because the traffic is always heavy. Nevertheless, Cebu is the best place for exploring great nature and beautiful beaches. I bet that you will enjoy it.
Also Read 👉 Why Is Cebu’s Traffic So Heavy?
Thank you for reading 😊
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